FoxEcom is excited to announce the official partnership with MooseDesk, a comprehensive eCommerce customer service solution that effortlessly helps you win customers' hearts.
Is Your eCommerce Business Ready for the Future of Customer Service?
In the ever-evolving world of eCommerce, are you keeping up with the ever-changing world of customer service? As customer expectations soar, it's crucial to ask: Is your business prepared to meet these demands?
Today’s customers want quick, efficient, and personalized support across all channels. 73% of consumers point to customer experience as an important factor in their purchasing decisions, and nearly half would stop doing business with a company after just one bad experience.
Seamless support is key. Customers want to reach out through live chat, email, social media, and more, and they expect a consistent experience regardless of the platform. Businesses with strong omnichannel strategies retain 89% of their customers, while those without only keep 33%. Plus, self-service options are a big deal. By 2024, 64% of customer service interactions are expected to start with self-service, thanks to tools like intuitive FAQ pages and order tracking widgets.
And let’s not forget speed and efficiency! Valuing their time is the most important thing a company can do to provide good service. Rapid resolutions and 24/7 availability are must-haves.
So, the question remains: is your eCommerce business ready to deliver top-notch customer service? Don't worry, though - you're not alone on this journey. Stick around, and let MooseDesk lend you a helping hand. With their comprehensive suite of features designed to streamline and enhance your customer support, MooseDesk is here to ensure you not only meet but exceed your customers' expectations.
About MooseDesk
MooseDesk is the all-in-one customer support solution, with features like Live Chat, Ticket Helpdesk, a WhatsApp button, and intuitive FAQ and order tracking widgets, MooseDesk ensures you never miss a message and can deliver rapid resolutions across multiple channels. Empower your customers with 24/7 self-service options through an easy-to-setup FAQ page and self-service widget, all set up in just 5 minutes. MooseDesk makes it easier, better, and faster to support your customers and enhance their experience.
Key features:
- Omnichannel: Live chat, Ticket, Whatsapp button, etc.
- FAQ Builder: Pre-built FAQ & Contact Us template. 1-click set-up
- Branded self-service: FAQ in widget, Order tracking, etc.
- Order management: Order status, date & time, paid amount, manage returns
- 24/7 support availability: Round-the-clock service even in different time zones
- Valuable reports to measure team performance and make informed decisions
So far, MooseDesk has achieved remarkable milestones:
- Earned the "Built for Shopify" badge
- Received 5-star customer feedback on Shopify App Store
Get Your Special Discount
MooseDesk is excited to offer unlimited ticket quota in the first month for all FoxEcom customers. This is your chance to experience top-tier support tools without limits and see the difference it can make.
Get your MooseDesk special offer here.
We at FoxEcom are thrilled to collaborate with Moose to help our customers and partners grow stronger and provide an outstanding experience for your customers. Don’t miss out - take advantage of this offer and watch your service excellence soar!
