Black Friday Cyber Monday is just around the corner, is your Shopify store ready for the year’s biggest sales season? To help you prepare for the Shopify Black Friday shopping season,we’ve compiled an ultimate list of top Shopify Black Friday apps for website optimization, sales and marketing, and inventory management. With this list, you can effectively drive traffic to your store and boost sales.
But a successful campaign must go beyond just driving sales. You need to prevent returns and maximize long-term value. It’s essential to offer timely support, efficient delivery, and build customer loyalty.
Thus, this article’ll explore the top 10 best Black Friday apps for shipping, customer support, and loyalty programs. These apps will help increase customer satisfaction, limit the return rate, and turn first-time customers into loyal customers.
Let’s dive in and get your store ready to shine!
Best Shopify Shipping Apps
For 73.6% of online shoppers, fast and reliable delivery is a make-or-break factor, especially during peak sales periods like Black Friday.
However, manual management can lead to delays, errors, and unhappy customers. That's why Shopify shipping apps are crucial for automating fulfillment, ensuring efficient operations and customer satisfaction.
Let’s optimize your Black Friday shipping with these top Shopify apps!
Parcel Panel Order Tracking
One of the most comprehensive Shopify shipping apps for BFCM is Parcel Panel Order Tracking. This Black Friday app is the go-to choice for businesses that want to simplify the post-purchase experience with real-time order tracking and fulfillment updates.
Key Features to Optimize the Shipping Experience
- 1,313 carrier integrations: ParcelPanel integrates with 1,313 popular carriers worldwide, including USPS, YunExpress, UPS, DHL, and FedEx. With this integration, your customers won’t need to go to different carriers' tracking pages to track their orders. Whatever carriers you use, this Black Friday app also provides the most precise tracking experience.
- Real-time sync and tracking: You can auto-sync and track orders from your store in real-time. With an intuitive dashboard, you can quickly check and manage your orders to manage the risk of delayed shipping from your delivery partners.
- Branded and multilingual tracking page: The app provides abundant custom elements and intelligent, multilingual features to create an order tracking page. Customers can easily self-track orders on your website instead of requesting support or visiting a third-party website. This page increases your brand awareness and decreases the workload for your support.
- Automatic shipping notifications: With the surge in orders, the queries and complaints about shipping status also increase. Being one of the best Shopify shipping apps, Parcel Panel can help you solve this issue. It proactively sends shipping notifications to customers, keeping them always informed. This Black Friday app also sends shipping exceptions to your support team to address issues before customer complaints.
- Smart marketing channels: Every touchpoint on your website can be a marketing channel for the BFCM campaign, and so does the tracking page. This Black Friday app enables you to recommend products to optimize conversions on your tracking pages intelligently.
- Powerful analytics: Parcel Panel provides insightful analytics into your shipments, transit time, tracking page, and shipping notifications. With this data, you can optimize your shipping and post-purchase strategies.
Bonus Tips to Leverage this Black Friday App
- Encourage customers to use tracking: You should promote the tracking feature more in post-purchase communications. By encouraging customers to use the tracking page, you can reduce the volume of “where-is-my-order” inquiries. This tracking page can also increase customer satisfaction when they’re always informed about their orders. A satisfied experience makes them more likely to purchase from your store again.
- Use the tracking page as a marketing tool: You can turn the tracking experience into an opportunity for upselling and cross-selling with product recommendations. Parcel Panel allows you to add a smart product recommendation section to your tracking page. You can suggest best-sellers, new arrivals, or personalized picks based on customer data. These recommendations will increase the AOV and maximize your revenue.
💡 Explore more tips:
- How to Double the Sales with Product Recommendation - The Ultimate Guide
- Drive Sales with AI-Driven Product Recommendations on Shopify
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AfterShip Order Tracking
Another powerful Black Friday app for managing your shipping and tracking needs is AfterShip Order Tracking. This app suits businesses wanting to infuse brand awareness and values into their shipping experience.
Key Features to Optimize the Shipping Experience
- Integration with 1,192 carriers: You can track and manage shipments globally with one unified interface. This Black Friday app removes the hassle of tracking cross-border orders when they go through multiple carriers. It ensures your customers always know where their orders are.
- Branded tracking pages: This Black Friday app allows you to create a tracking page within your domain. It lets you customize this page with brand assets for a cohesive experience and brand identity. Unlike Parcel Panel, AfterShip makes building a beautiful tracking page easier and faster as it provides many preset templates.
- Configurable notifications: The number of "Where is my order?" queries always rises significantly during the high traffic season, such as BFCM. Understanding that, AfterShip provides automated email and SMS notifications for buyers. This feature reduces the queries and workload for your team.
- Powerful AI tools: As one of the best Shopify shipping apps, AfterShip can boost sales with AI-powered product recommendations on tracking pages and notifications. Besides, the AI tool from this Black Friday app considers your order processing time and data from integrated carriers to calculate the estimated delivery dates (EDDs). Thus, it can increase customer satisfaction by offering more accurate EDDs than carriers.
- Carbon footprint tracking tool: Sustainability becomes the rising demand of customers. To help you adapt to it, AfterShip provides a built-in add-on to track your carbon footprint and identify areas for improvement. With this report, you can show customers you care about sustainability and their demands.
- Multi-language support: You can communicate smoothly with customers across different regions with auto-translated updates on tracking pages and notifications
- Built-in analytics: You can gain insights into order fulfillment and customer engagement to optimize your shipping and marketing strategies.
Bonus Tips to Leverage this Black Friday App
Leverage tracking pages for branding and converting
You should customize your tracking pages with brand elements to leave lasting impressions. This increases brand awareness and fosters customer loyalty after the Shopify Black Friday sale. You can also use personalized product recommendations provided by AfterShip to turn the tracking page into a great sales booster for your store.
Maximize AI tools
Make the most of AfterShip’s AI features to enhance the accuracy of EDDs and provide personalized experiences. By offering a more accurate shipping time, you’ll improve customer satisfaction, reduce errors, and build trust with your shoppers.
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DingDoong: Delivery Date
DingDoong is known for its flexible and customizable scheduling options for delivery dates and pickup times. With DingDoong, you can optimize your fulfillment process and exceed customer expectations.
Key Features to Optimize the Shipping Experience
- Delivery date and pickup time: DingDoong allows customers to choose their preferred delivery or pickup date and time. You can limit the number of orders per day, manage time slots, and control which locations are available for pickup. This feature helps schedule the best time for both you and your customers.
- Postal code (Zip code) validation: If you have limited delivery service, this Black Friday app is what you need. It allows you to set shipping restrictions by validating customer locations through postal codes. Hence, only customers within the permitted area can place orders.
- Cut-off times and blackout dates: You can set order cut-off times and blackout dates (like holidays or days off) to streamline logistics and manage planning better.
- Include/exclude specific products: The app allows you to customize delivery options by including or excluding specific products based on availability or your business needs.
- Synced with Google Calendar: You can sync orders and delivery schedules with Google Calendar, offering a simple and efficient way to manage orders and deliveries during Shopify Black Friday events.
- Private customization: The support team is available for any custom feature requests, ensuring that the app can meet the unique demands of your business.
Bonus Tips to Leverage this Black Friday App
Promote time-sensitive offers: You can drive engagement by offering limited-time promotions tied to specific delivery or pickup times, creating urgency for customers to act quickly.
Leverage customization: Don’t hesitate to communicate specific needs or feature requests to DingDoong’s support team. Custom solutions can enhance your operations and customer satisfaction regarding Shopify Black Friday.
🛍️ Related articles: Top 8 Sales-Boosting, Cross-selling, and Upselling Techniques to Drive BFCM Sales
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ShipZip: Shipping and Delivery
ShipZip - Shipping and Delivery is one of the best Shopify shipping apps for businesses needing advanced shipping customization during the Shopify Black Friday period. With its ability to manage custom shipping rates and integrate with third-party delivery services, this Black Friday app helps you control every aspect of your logistics.
Key Features to Optimize the Shipping Experience
- 100+ shipping rate customizations: The app allows you to create custom shipping rates with over 100 rules, including zip codes, product types, customer tags, etc. It helps you calculate shipping costs more accurately, avoiding profit harm.
- Integration with third-party services: ShipZip integrates seamlessly with Canada Post, Australia Post, GoPeople, and ShipRocket, ensuring fast and trackable deliveries.
- Store pickup and delivery date picker: This feature allows customers to choose store pickups and preferred delivery dates and methods. You can also control holiday schedules and weekends or set specific delivery times for each day. This Black Friday app allows customers to select pickup locations and schedule delivery times that fit their needs.
- Shipping rate calculator: ShipZip offers a real-time shipping rate calculator that provides accurate rates on the product page. It helps reduce cart abandonment due to hidden shipping fees.
Unlimited locations: You can easily manage shipping and delivery for multiple locations, simplifying logistics across your business.
Bonus Tips to Leverage this Black Friday App
Use conditional shipping for promotions: You can drive sales on Shopify Black Friday by offering free shipping or discounted shipping based on specific regions or cart values. These tactics will help increase order value as well as your revenue.
📚 You may also like: How to Offer Free Shipping on Shopify to Boost Your Sales
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Best Shopify Loyalty Apps
It’s 5 to 6 times cheaper to reactivate an old client than to find a new client, but just a 5% increase in customer retention can increase profits by 25% to 95%. Hence, customer loyalty is key to long-term growth, especially during high-traffic events like Shopify Black Friday.
By offering loyalty programs, you can encourage repeat purchases and strengthen customer relationships, turning one-time shoppers into lifetime fans. The best Shopify loyalty apps will help you implement robust reward systems that boost customer retention and engagement while enhancing their shopping experience.
Let’s find out the best Shopify loyalty apps for your store!
BON Loyalty, Rewards, and Referrals
BON Loyalty is one of the best Shopify loyalty apps for brands seeking attractive and transparent loyalty programs. With flexible reward rules and anti-cheat features, it provides a perfect solution for merchants looking to boost customer retention.
Key Features to Boost Customer Retention
- Powerful points and rewards program: BON Loyalty helps you encourage repeat purchases with over 18 different reward rules for both online and in-store customers. The more reward rules, the more chances customers will engage with your loyalty program.
- Anti-cheat referral program: BON Loyalty is the ultimate Shopify loyalty app for preventing fraud and maximizing rewards. Its advanced anti-cheating feature monitors IP addresses to ensure fairness and prevent abuse.
- VIP tier program: You can set up a tiered loyalty system that rewards your top customers with exclusive benefits and incentives, helping you deepen customer relationships.
- Unlimited customization: This Black Friday app provides an easy-to-use editor. You can easily customize the colors, banners, icons, and text on your loyalty widget, page, and built-in emails. Thus, you can infuse your brand identity to every touchpoint with customers in this loyalty program.
- Multiple language support: As BON Loyalty supports 250+ languages, you can display the loyalty widget and send automated emails in multiple languages simultaneously. Thus, you can foster loyalty with international customers.
- Enhance customer personalization: The app helps you collect customer data such as names, ages, and contact details when customers join your loyalty programs. You can save these data to offer more personalized shopping experiences.
Bonus Tips to Leverage this Black Friday App
Make use of all rewarding rules to encourage interaction
You should make full use of the 18 reward rules available to create diverse ways for customers to earn points. This encourages customers to join in more activities and interact with your brand more.
For example, during the Shopify Black Friday period, you can encourage customers to share and interact with your store on social platforms to earn points. This will increase your store's awareness.
Engage customers with personalized communication
You can use the collected customer data to send personalized emails and tailored rewards. Tailoring your promotions based on each customer’s preferences and behavior can improve engagement and conversion rates.
📚 Related article: 3 Expert Ideas to Leverage Website Personalization for Shopify Stores
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Loloyal: Loyalty and Referral
Loloyal offers a dynamic solution for building loyalty programs that focus on driving customer engagement and long-term retention. This is the best Shopify loyalty app that provides multiple ways for customers to earn rewards and encourage referrals. It helps create an engaging experience that keeps customers returning, especially during the busy Shopify Black Friday period.
Key Features to Boost Customer Retention
- Flexible point system: Loloyal offers multiple ways for customers to earn points, such as making purchases, sharing content, or leaving reviews. You can reward them with various incentives like discounts, free shipping, and free products. Hence, customers will interact with your brand and remember you longer.
- Powerful referrals program: Encourage customers to refer their friends by rewarding successful referrals. You can also set expiration dates for rewards, encouraging timely redemption and creating urgency.
- VIP tiers: You can create tiered loyalty programs where customers unlock higher-level rewards and exclusive benefits as they earn more points or spend more with your brand. This feature encourages higher order value and repeated purchases.
- Customizable reward panel: This Black Friday app provides a fully customizable rewards widget that matches your brand’s design. With support for multiple languages and custom translations, you can tailor your loyalty panel to fit a global audience.
Bonus Tips to Leverage this Black Friday App
Incorporate all features to build an engaging loyalty program
By combining the points system, referrals program, and VIP tiers, you can create a loyalty program that caters to different customer motivations. Use points to reward everyday interactions, referrals to grow your customer base, and VIP tiers to encourage long-term loyalty.
Promote your loyalty program
Regularly remind customers about your loyalty program through social media, email campaigns, and on-site banners. Highlight exclusive rewards or time-sensitive offers to keep customers engaged and motivated. This strategy will attract more customers to apply and become your loyal customers even after the Shopify Black Friday sale.
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AiT: Loyalty Program, Email +
If you need more than a loyalty app, AiT is the perfect choice for you. AiT is an all-in-one Black Friday app that helps you combine loyalty programs and omnichannel marketing. It provides seamless features to promote your loyalty programs through email, SMS, and web push notifications.
Key Features to Boost Customer Retention
- Points-based loyalty program: AiT allows you to offer points for customer actions like making purchases, creating accounts, leaving reviews, and sharing products on social media. Customers can then redeem these points for discounts, free products, or other rewards. This type of loyalty program gives customers motivation to complete more actions to earn points.
- Referral program: You can encourage customers to refer friends and reward both the referrer and the referred customer. The system automatically tracks referrals and applies rewards to their accounts. With this mouth-spreading marketing, you can attract more customers to your store.
- Tier-based loyalty system (VIP program): AiT helps create tiered loyalty programs where customers unlock higher-level rewards and exclusive perks as they earn more points or spend more.
- Customizable loyalty widget: You can fully customize the widget to match your store’s branding, ensuring a seamless look and feel. A branding widget also helps customers become more familiar with your brand identity, thereby nurturing loyalty.
- Omnichannel integration: Being the best Shopify loyalty app for omnichannel marketing, AiT integrates loyalty programs with email, SMS, and web push notifications. This feature allows you to communicate with customers across multiple channels.
- Automated loyalty campaigns: You can automate loyalty-related emails and notifications, keeping customers informed about their points balance, rewards, tier status, and more.
Bonus Tips to Leverage this Black Friday App
Combine loyalty and email marketing
You can use AiT’s email marketing feature to send personalized emails, updating customers on their points balance, reward status, and special promotions. Regular updates will encourage customers to return and redeem their points.
Offer personalized rewards
AiT lets you set up a customer account page to personalize shopping experiences. You should tailor rewards to specific customer segments or behaviors.
For example, offering exclusive discounts or early access to Shopify Black Friday sales for VIP customers helps make them feel valued and appreciated.
🔎 Trending article: Black Friday Email Subject Lines: High Open-Rate Templates and Examples!
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Best Shopify Live Chat Apps
20% of customers stop using a product or service for slow response. A live chat app is essential for any Shopify store, especially during high-traffic events like Shopify Black Friday. The best live chat app allows you to offer real-time customer support, answer questions quickly, and provide a personalized shopping experience.
Let’s explore the best ones for your store on this Shopify Black Friday.
Willdesk
Willdesk is the best Shopify live chat app designed to automate and streamline your customer support. With its robust features, Willdesk ensures your team can efficiently handle customer inquiries across multiple channels.
Key Features to Optimize Chat Support
- Automated ticket control: The app automatically prioritizes, assigns, and categorizes incoming tickets. It helps your team collaborate more effectively and ensures no inquiry is missed.
- Automated chatbots: Willdesk offers fast responses to FAQs, autoresponders for common questions, product recommendations, and discount codes. It also enables effortless order tracking through a self-branded widget, requiring no additional integration.
- Unified customer channels on one platform: This Black Friday app integrates with various channels, including Facebook, Instagram, WhatsApp, and email, without any added costs. This allows you to provide 24/7 responsive service across multiple storefronts.
- Easily accessible customer profiles: Willdesk consolidates order history, loyalty status, and subscriptions into detailed customer profiles. This helps your team offer personalized, data-driven responses quickly.
- Branded widget and help center: With this app, you can fully customize the chat widget and help center with your brand’s colors, fonts, logos, and more, ensuring a consistent and professional look.
💡You may also like: Mastering WhatsApp Business for Marketing, Customer Service and Sales: A 2024 Guide
Bonus Tips to Leverage this Black Friday App
Use automated responses wisely
You can configure the chatbot to point customers toward FAQs, tutorials, or product pages that may answer their questions instantly. This reduces the burden on your support team and empowers customers to find solutions independently.
Besides, as the best live chat app, Willdesk’s chatbot can go beyond by recommending products or offering exclusive discount codes. If a customer asks about a specific product, the chatbot can suggest complementary items or share promotions. This is a subtle yet effective way to boost sales while enhancing customer interaction during Shopify Black Friday.
Personalize your answers
Make the most of the detailed customer profiles by personalizing your responses. A personalized approach can increase customer satisfaction and build stronger relationships.
For example, you can base on their preferences or purchase history to recommend them suitable products.
Chatty
If you want to stay connected with customers all the time, Chatty is the best live chat app for you. By integrating seamlessly with your Shopify store, Chatty enables personalized communication, instant responses, and effective customer engagement. Its multi-channel capabilities and mobile app support ensure you’re always available to assist customers, no matter where they reach out from.
Key Features to Optimize Chat Support
- Live chat integration: Chatty seamlessly integrates live chat into your Shopify store, enabling you to engage in real-time conversations with customers, answering their queries instantly and boosting overall satisfaction.
- Customer segmentation: The app allows you to segment customers based on their behavior and purchase history. You can offer personalized service, tailored promotions, and more relevant responses to different customer groups.
- Automated messages: You can set up automated messages to greet visitors when they arrive on your site or to answer common questions about shipping, returns, or product information. This automation improves response times and enhances customer service efficiency.
- Multi-channel support: This Black Friday app centralizes communication from multiple platforms like Facebook Messenger, WhatsApp, and SMS, making it easier to manage customer interactions from various sources in one place.
- Customizable chat widget: You can fully customize the widget to match your store’s theme, ensuring it aligns with your branding while providing a smooth user experience.
- Mobile app available: What makes Chatty one of the best Shopify live chat apps is its mobile app. This mobile app allows you to manage customer chats on the go, ensuring you can stay responsive no matter where you are. This feature is particularly useful for keeping up with customer inquiries during busy sales periods.
Bonus Tips to Leverage this Black Friday App
Leverage automated chatbots
You should take advantage of Chatty’s automated chatbot features to handle common customer inquiries, such as shipping times, return policies, or product details. This will reduce response times and keep customers engaged while freeing up your time for more complex tasks on Shopify Black Friday.
Provide 24/7 support
With Chatty’s multi-channel integration, chatbots, and mobile app, you can ensure your store is always responsive, even outside of regular business hours. This round-the-clock support can enhance customer satisfaction and reduce cart abandonment, particularly during high-traffic events like Shopify Black Friday.
Tidio Live Chat and AI Chatbots
If you need a comprehensive solution for customer support, Tidio is the best app for you. It combines live chat, AI-powered chatbots, and multichannel integration to streamline customer interactions.
Key Features to Optimize Chat Support
- Live chat integration: Tidio seamlessly integrates live chat functionality into your Shopify store, allowing you to converse with customers in real time, answer their queries, and provide immediate assistance.
- AI-Powered chatbots: You can train Tidio’s AI-powered chatbots to handle FAQs, customer inquiries, and automated tasks. These bots help reduce the workload for your team while enhancing customer satisfaction.
- Multichannel integration: This Black Friday app allows you to manage conversations from various platforms, including email, Messenger, and Instagram, within a single interface, simplifying customer communication.
- Support video call: Tidio offers a video call feature, enabling you to provide faster, more personalized support, especially for complex or high-value customer interactions.
- Pre-made automation templates: Tidio offers automation templates for workflows like cart abandonment recovery, order confirmation messages, and welcoming new visitors, helping you set up key processes quickly and efficiently.
- Help desk ticketing system: The built-in ticketing system allows you to manage customer requests, assign tasks, and reply to tickets in one place, improving time to resolution and overall customer satisfaction.
Bonus Tips to Leverage this Black Friday App
Leverage AI chatbots
You should set up AI-powered bots to handle repetitive customer inquiries, such as order statuses or return policies. This will free up time for your support team to focus on more complex issues during Shopify Black Friday event. Additionally, these bots can increase sales by recommending products based on customer behavior and preferences.
Use video calls for high-touch support
The video call feature is ideal for VIP customers or high-value transactions where a personal touch is essential. You can use it to offer tailored support and build stronger customer relationships by addressing complex inquiries face-to-face.
Integrate Best Black Friday Apps to Your Store Easily with Foxify
Foxify is a powerful Shopify page builder that gives you complete control over your store’s design, functionality, and customer experience. Foxify makes it easy to customize every aspect of your store with its free-form visual editor.
Foxify works seamlessly with almost all apps on the Shopify App Store, ensuring no conflicts could hurt your store’s performance.
Foxify also offers 50+ built-in extensions, making it simple to integrate top-notch apps like Parcel Panel, DingDoong, AfterShip, BON Loyalty, Loloyal, and many more into your store. With Foxify, you can effortlessly add these apps to improve your store’s shipping, customer support, loyalty programs, and overall customer experience.
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Elevate Your Shopify Store with the Best Black Friday Apps
As Black Friday approaches, you should take action now to ensure your Shopify store is ready for the sales galore. Optimize your shipping experience with the best Shopify shipping apps, boost customer satisfaction with the best Shopify live chat apps, and turn visitors into loyal customers with the best Shopify loyalty apps.
With the recommended Black Friday apps in this article, you can enhance your store’s performance during and after BFCM. Supercharge your Shopify Black Friday strategy with these top apps, and let Foxify page builder help you create the stunning storefront you need for high-converting sales!
