You’ve already invested time and energy into perfecting your Homepage and Product page - two of the most important parts of your Shopify store. However, one page that often gets overlooked is the Contact Us page, a hidden gem with the power to make or break the customer’s experience.
While it may not always be the first page visitors see, studies show that 64% of people consider customer service as important as price when making a purchase decision. When customers need help, your Contact Us page becomes a critical touchpoint, offering the support they need to trust and stay loyal to your brand.
For e-commerce businesses, especially Shopify store owners, a well-designed Contact Us page means fewer abandoned carts, better customer satisfaction, and stronger brand relationships. It’s not just a form, it’s an opportunity to show that you care, solve problems efficiently, and build lasting connections with your audience.
What is the Contact Us Page?
A Contact Us page is a dedicated section of your website where customers can easily reach out for help, ask questions, or find important information about your business. It serves as a direct line of communication, helping customers connect with you quickly and conveniently. Often the first place visitors turn to when they need assistance, it acts as a bridge between your brand and your audience, showing that you’re approachable, responsive, and ready to help.
These are must-have elements of a Contact Us page:
- Contact Information: Include email, phone number, and physical address for multiple ways to connect.
- Contact Form: A simple, concise form for customers to submit inquiries directly.
- FAQ Section: Address common questions to reduce support queries and offer quick solutions.
- Clear Call-to-Action (CTA): Encourage users to reach out with inviting language like "We’re here to help!"
- Social Media Links: Allow customers to connect with your brand on other platforms.
- Additional Links: Provide links to Help Centers, product guides, or live chat for more support options.
- Google Map Integration: Add a map for store locations if you have physical outlets.
- Spam Protection: Use Captcha to prevent spam submissions and keep communication channels clear.
These elements create a Contact Us page that is comprehensive, user-friendly, and valuable for both customers and businesses.
In this blog, we’ll cover what makes an effective Contact Us page, showcase 10 outstanding examples, and provide actionable tips for creating your own.
Why Do You Need a Compelling Contact Us Page?
A well-designed, user-friendly Contact Us page can directly impact customer satisfaction and loyalty, making it an essential part of your online presence.
- Provides Easy Access to Information: Customers want quick resolutions, and a well-organized Contact Us page makes it easy to find essential information without frustration. Studies reveal that 75% of customers expect help to be available within five minutes, and a clear, well-organized Contact Us page can help shoppers resolve issues faster by providing direct access to key information such as FAQs, contact forms, and support links.
- Builds Trust and Strengthens Brand Bonds: Transparency and accessibility in customer communication are key to trust. Customers are more likely to engage when they know help is just a click away. For example, businesses that respond to inquiries promptly are 88% more likely to win repeat customers, proving that accessibility directly influences loyalty.
- Enhances Customer Experience: By offering multiple contact options, FAQ links, and even live chat, a good Contact Us page shows that your brand cares about the customer experience. You can foster stronger customer loyalty and long-term brand trust.
- Businesses providing excellent customer service grow revenues 4-8% above market averages: This shows that a great Contact Us page not only resolves customer issues but also boosts trust and encourages repeat purchases.
Having a compelling Contact Us page will help you create a delightful experience for customers who wish to connect with you and make all the difference in your Shopify store’s success. It’s a wonderful opportunity to showcase your brand’s personality even further!
10 Amazing Shopify Contact Us Page Examples and Templates
Creating a stunning Contact page may seem challenging, but it’s more straightforward than you might think. By utilizing the Contact page that comes with Shopify themes or making slight adjustments, the following stores have transformed a standard contact form into a valuable resource for their customers.
Here are 10 best Shopify Contact Us page examples and Contact Us page templates that showcase best practices and provide valuable insights on improving customer engagement.
1. Allbirds
Allbirds is a sustainable footwear brand known for its eco-friendly products and minimalist design. Their Contact Us page reflects this ethos by providing a clean and straightforward interface that makes customer communication easy and hassle-free.
A well-organized FAQ section addresses common inquiries, allowing customers to resolve issues quickly without needing to contact support. The page is fully mobile-friendly, ensuring a seamless experience for users across all devices.
Key takeaways:
- Simple, clutter-free design that prioritizes usability.
- Including a comprehensive FAQ section to reduce customer support queries.
- Mobile-friendly layout for smooth access on any device.
2. Warby Parker
Warby Parker, known for its stylish and affordable eyewear, offers a clean and user-friendly Contact Us page tailored to its tech-savvy customers. It provides multiple ways to connect, such as email, phone, and live chat, while also making it easy to locate physical stores. The intuitive layout ensures customers can quickly find the support or information they need, delivering a smooth and seamless experience.
Image source: Warby Parker
Key takeaways:
- Multiple communication options, including live chat, email, and phone.
- Integration of a Google map for locating stores.
- An intuitive layout that’s easy to navigate for shoppers.
3. Bombas
Bombas, known for its cozy socks and apparel, creates a welcoming experience through its Contact Us page. With a warm tone that reflects the brand’s focus on comfort, it features a clear and easy-to-navigate layout. An extensive FAQ section provides quick answers, while a simple, well-placed contact form ensures customers can easily reach out for further assistance.
Image source: Bombas
Key takeaways:
- Using a friendly and natural tone helps create a welcoming shopping experience.
- An extensive FAQ section will address common issues before customers need support.
- Experience a user-friendly and intuitive design with a simple contact form that makes reaching out a breeze.
4. Brooklinen
Brooklinen is known for its luxurious and high-quality bedding. Their Contact Us page delivers a seamless experience with its clean, modern design. It offers multiple ways to connect, like email and live chat, while a detailed FAQ section helps customers find quick answers to common questions. The page reflects Brooklinen’s premium style and focuses on customer convenience, making communication easy and efficient.
Image source: Brooklinen
Key takeaways:
- Streamlined contact options, including live chat and email for convenience.
- A detailed FAQ section can help empower customers with instant solutions.
- Polished, brand-consistent design for a professional and premium feel.
5. Blume
Blume focuses on skincare products tailored to individual needs. Their Contact Us page combines a warm, approachable tone with a practical design. It features a clear FAQ section to answer common questions about orders, shipping, and returns, saving customers time. Soft pastel colors and branded visuals tie the page seamlessly to the rest of the site, making it both helpful and visually appealing.
Image source: Blume
Key takeaways:
- Using a warm and friendly tone that can align with the brand’s personality.
- A comprehensive FAQ section would help address common customer concerns.
- Consistent branding through visuals and color choices creates a cohesive and engaging design.
- A mobile-responsive layout will ensure usability across devices.
6. Leesa
Leesa, a brand known for its premium mattresses, makes customer accessibility a priority. Their Contact Us page features a live chat for real-time support and an embedded Google Map to help customers easily find nearby stores. These tools ensure users get quick assistance and locate a physical store with minimal effort.
Image source: Leesa
Key takeaways:
- A convenient live chat feature can bring instant support and enhance user experiences.
- Contact information is organized by support type, ensuring users can quickly access the help they need.
7. Outdoor Voices
Outdoor Voices, a popular activewear brand, makes customer support quick and easy. Their Contact Us page features a clear FAQ section that answers common questions so customers can find help quickly. The page's clean design and brand-focused visuals create a friendly, hassle-free experience.
Image source: Outdoor Voices
Key takeaways:
- The FAQ section is embedded in the Contact Us page for quick and easy access.
- An inviting and straightforward call-to-action encourages visitors to reach out for further assistance.
- Try a simple, clean layout with visuals that stay consistent with the brand’s identity.
- A detailed and responsive contact form is a tool that can clarify customers’ needs.
8. The Sill
The Sill, a popular Shopify store, makes plant ownership easy and fun. Their Contact Us page reflects this with a cheerful and friendly design, quick links to plant care guides, FAQs, and support channels - all in one place for a smooth customer experience.
Image source: The Sill
Key takeaways:
- A cheerful design to engage customers with a vibrant and friendly interface.
- Helpful resources provide links to plant care guides and FAQs.
- Merge the brand’s personality with practical support options.
9. ASOS
ASOS, a global fashion giant, makes it easy for customers to get help. Their Contact Us page offers live chat, email, and social media support. A handy FAQ section covers common topics like orders and returns, while the sleek, mobile-friendly design matches ASOS's trendy vibe.
Image source: ASOS
Key takeaways:
- A stylish and visually appealing design aligned with brand identity.
- Categorizing FAQ section to reduce support inquiries.
- Insert social media contact option for convenience and engagement.
- Remember to ensure that your website layout is responsive for an optimal mobile experience.
10. The North Face
Known for providing high-performance outdoor gear, The North Face’s Contact Us page is built for adventurers seeking quick support. It features a handy FAQ, live chat, and email form, plus access to warranty and repair info. The design stays true to the brand’s adventurous vibe while keeping it user-friendly.
Image source: The North Face
Key takeaways:
- Outdoor-themed design needs to be consistent with brand identity.
- Include links for warranty and repair services.
- A detailed FAQ section can minimize direct inquiries.
- Ensure a functional and user-friendly layout across all devices.
10+ Best Practices for a Successful Shopify Contact Us Page
A successful Shopify Contact Us page follows design and usability best practices that make it easy for customers to reach out and receive a response. By focusing on accessibility, responsiveness, and engagement, you can create a page that builds trust and leaves a lasting impression.
Here’s a rundown of key features to include:
1. Brand personality needs to be shown
Add a welcoming message that reflects your brand’s tone, whether it is playful, professional, or friendly. A phrase like “We’d love to hear from you!” or “Got questions? We’re here to help!” makes the page inviting. Creative visuals or introductions aligned with your brand make the page memorable, as seen with Ban.do, which uses vintage visuals and a friendly tone to engage visitors.
Image source: Ban.do
2. Easy to find
Ensure that your Contact Us page is easy to locate from the homepage, menu bar, or store footer. Easy navigation helps customers find the support they need without frustration.
Here are some common alternative names for your Contact Us page:
- Contact
- Contact Us
- Support
- Customer Support
- Help Center
3. Include all relevant contact information
Provide multiple ways to contact your team, at least an email address, phone number, and business address (if applicable). Offering options like live chat or social media links gives customers flexibility and builds confidence in your availability.
4. Keep the Contact form concise
Simplify the form by asking only for necessary details like name, email, and a message. Research shows that 67% of users abandon complex forms, so use optional fields or dropdown menus for additional information, such as order numbers, when needed. A streamlined form improves completion rates and response times.
5. Compelling call to action
Not everyone wants to fill out the contact form and wait for your reply, so encourage users to engage with CTAs like “Start a Live Chat” or “Explore Our Deals.” Use bold text or contrasting buttons for visibility.
For example, Chipotle’s fun FAQ and chatbot “Pepper” effectively engage users with playful language and actionable steps.
Image source: Chipotle
6. The FAQ section will help
Address common questions about shipping, returns, or account management in a prominently placed FAQ section. This can save time for both customers and your support team, improve user experience, and showcase your brand’s responsiveness.
7. Links to the Help Center or relevant guides
Adding links to a Help Center or detailed guides on your Contact Us page helps customers find self-service solutions. A Help Center can include step-by-step instructions, product guides, and troubleshooting tips, enabling users to resolve issues like returns, account problems, or order tracking independently.
Enhance customer support by adding a dropdown menu for inquiries, such as Order Support, Sales Questions, or Feedback. This way, they’re sent straight to the right team. You can also boost your Help Center with AI-powered chatbots. These innovative tools give instant answers, update resources automatically, and reduce wait times. The best part is they keep customers happy while taking some pressure off your support team.
8. Google Maps location
Embedding a Google Map is invaluable for businesses with physical locations, making it easy for customers to find you. A map provides clear directions and can include your business name, contact details, and hours of operation directly on the pin. For stores with multiple locations, integrating a store locator ensures customers are guided to the nearest outlet, improving convenience and encouraging in-person visits.
9. Enable autofill for a better experience
Enabling autofill on your Contact Us page simplifies form submission by automatically populating fields like name, email, and phone number. This reduces errors, minimizes frustration, and ensures a faster, more user-friendly experience.
The Autofill function is available to all Shopify merchants. You can turn this feature on or off in your Shopify store by following these steps:
- Go to Settings > Checkout in your Shopify admin dashboard.
- Click “Customize” next to the configuration you want to update.
- Scroll and select the option “Use address autocompletion.”
- Save Changes.
Shopify merchants can enhance this feature with apps like Hulk Form Builder or POWR Form Builder, which support autofill functionality and offer seamless integration with Shopify stores.
By making forms quick and hassle-free, autofill increases submission rates and ensures accurate customer information, reducing drop-offs. It’s an easy way to enhance usability and leave a positive impression on your customers.
10. Reduce spam with a Captcha
Spam bots often exploit unprotected forms, flooding your inbox with irrelevant or harmful messages. Captcha tools, such as Google’s reCAPTCHA or Shopify’s default hCaptcha, act as a security layer by verifying that submissions come from real users through simple actions like checking a box or solving a challenge. Shopify’s hCaptcha is enabled by default, analyzing visitor behavior and redirecting suspicious activity to verification pages.
This feature protects customer inquiries and contact forms from abuse while remaining unobtrusive to genuine users. Merchants can manage or turn it off in Online Store > Preferences in the Shopify admin, ensuring smooth communication without spam interruptions.
11. Mobile-friendly is a must
With 63% of global website traffic coming from mobile devices, a responsive and mobile-friendly Contact Us page is critical. It ensures forms, contact details, and FAQs are easily accessible on all devices without excessive scrolling or zooming.
Optimizing for mobile improves customer convenience, eliminates communication barriers, and leaves a positive impression, making your Shopify store accessible to a broader audience.
How to Create a Contact Us Page on Shopify
Creating a "Contact Us" page on Shopify is a simple process that doesn’t require advanced technical skills. Follow these steps to get started:
1. Go to Online Store > Pages in your admin dashboard.
2. Click Add Page to create a new page.
3. Enter a title for your page, such as "Contact Us."
4. Add any introductory text you want to display above the contact form, like a greeting or a brief note encouraging visitors to reach out.
5. From the theme template dropdown, select "Contact."
6. Click Save to publish your new page.
To customize the content and design of the Contact Us page, visit Online Stores > Themes > Customize to access the Theme Editor and choose the relevant page.
How to Create a Shopify Contact Us Page with Foxify Smart Page Builder
Foxify Smart Page Builder is a user-friendly, drag-and-drop tool explicitly designed for Shopify store owners to create custom pages with ease. It empowers users with advanced customization options, including pre-designed templates, flexible layouts, and integration with Shopify’s theme architecture. Foxify is ideal for building a professional and functional Contact Us page that reflects your brand’s identity, enhances customer experience, and drives engagement.
Try Foxify - The First-Ever Shopify Visual Page Builder now!
Foxify makes it easy to create a Contact Us page that works perfectly on any device. Whether you're new to design or a pro, you can customize every detail without touching a single line of code.
1. Navigate to the Foxify Page Builder in your Shopify Admin by going to Apps > Pages Manager.
2. Click on Create Page, then select Create Regular Page and click Build with FoxStudio to enter the page-building interface.
3. Choose the option to Create a Blank Page to start from scratch.
4. Enter a Page Title (e.g., "Contact Us") and click Save and Create to save your progress.
5. On the left sidebar, you can now use editing tools to add elements, text, and images to your page, such as a contact form, an interactive FAQ section, or a map with your store's location. Customize it to fit your brand’s needs and create a user-friendly, engaging Contact Us page.
Foxify Smart Page Builder makes it easy for anyone to create a stylish and fully functional Contact Us page. With its simple, user-friendly tools, you have complete control over the design and features. Your contact page will not only match your store's unique style but also support your customer service goals.
In Summary
An engaging, well-designed Contact Us page is essential for any Shopify store. It’s the frontline for customer support and helps establish trust and brand connection. By following best practices and drawing inspiration from successful Contact Us page examples, you can create a page that not only answers questions but also strengthens your brand’s relationship with its customers. Whether you use Shopify’s built-in editor or take your page to the next level with Foxify Smart Page Builder, creating a standout Contact Us page has never been easier - start building yours with Foxify today!
